Returns & Refunds – Nam Radio Merch

Every Nam Radio piece is printed to order just for you, so we can't accept returns or exchanges for change of mind, wrong size or wrong colour. Please check the size guide before ordering.

Damaged, defective, misprinted or wrong item? We'll make it right. Email info@nam-radio.com within 21 days of delivery with your order number and a clear photo of the problem (one photo showing all affected items if there are several). We'll send a free replacement or a full refund. There's no need to send the item back.

Lost parcel: if your order hasn't arrived 3 business days after the estimated delivery date shown at checkout, email us. Please report it within 21 days of the estimated delivery date. If the carrier has lost it, we'll reship it free or refund you. If tracking shows the parcel as delivered, we're unable to replace it, so please check with neighbours and your local post office first.

Wrong address: Please double-check your address at checkout. If a parcel comes back because the address was incorrect or incomplete, customs charges went unpaid, or delivery was refused, we can reship it once you've confirmed the details, but reshipping costs apply. Returned parcels not claimed within 30 days can no longer be reshipped.

Cancellations: email us as soon as possible. We can cancel for a full refund before your order goes into production; after that it can't be cancelled.

Refunds go back to your original payment method in US dollars ($). Your bank may take 5–10 business days to show it.

Questions? info@nam-radio.com