Returns & Refunds
Made-to-Order Policy
Because every item is made specifically for you, we accept returns only for defective, damaged, or incorrect products. We do not accept returns for sizing issues or change-of-mind on made-to-order items.
Defective or Incorrect Items
If your item arrives defective, damaged, or different from what you ordered, contact us within 14 days of delivery with your order number and a photo of the issue. We will arrange a replacement or full refund at no cost to you.
How to Request a Return
Email us with your order number, a description of the issue, and supporting photos. Our team will respond within 2 business days with return instructions or a replacement confirmation.
Contact SupportRefund Processing
Approved refunds are processed back to the original payment method within 5–10 business days. You will receive an email confirmation once the refund has been issued.
